Terms & Conditions

 

First of all, hello there!

Please read these terms of use carefully before you start to use this site. By using our site or purchasing our product, you indicate that you accept these terms of use.

Shipping and Delivery

The love for our customers is just like the shipping- global and unconditional. And free of charge no matter where you come from.

Orders will be processed and dispatched within 2-3 working days, if the particular model is not in stock and/or is customer made – 10 working days.

We ship our orders through Latvian’s national post service – Latvijas Pasts. Latvian standard orders will generally arrive in 2-5 business days and express orders in 1-2 days. For orders in Europe - 2-6 business days. Buyer will send a shipment confirmation email with the shipping tracking number. Collar is not responsible for unexpected shipping delays. Delivery dates are estimated.

International Orders

Orders to countries outside the European Union may be subject to import taxes and/or customs duties. Please note that these charges are the responsibility of our international customers. For more information, please contact your local customs office.

Return Policy (for shipping within the EU only)

We offer you a 14 day return and exchange policy from the day you receive the order. If the product is returned clean, unworn, unwashed and has all original tags attached, we return its full value. Unfortunately, our swimwear and lingerie pieces are non-refundable, therefore we suggest you to visit our local partners for trying on before making a purchase. Items returned to us in a non-sellable condition will not be refunded.

For returns please contact sales@collar.lv indicating your name, purchase order number, and reason of the return. You will receive a return confirmation email with instructions on how to proceed. Customer is responsible for the return shipping costs and shipping charges are not refundable. No exchange or return on international orders.

That being said, all of our bodies are unique and we wouldn’t expect the same fit for everyone. If the product does not feel right or is not a match made in heaven, drop us a message- we’re open to finding a better fit.

Force Majeure

Collar shall not be liable for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party, including but not limited to government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers.

Copyright Notice

This website, and all information it carries, including but not limited to- brand name, logo, photographs, designs, patterns and copyright, is Collar’s intellectual property. It can not be used without a written agreement under any circumstances.

See something you’d like to share on your social media? No worries, we’re open to reposting, just say Hi first and tag us properly.